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Latest Incidents

Resolved [Minor] Missing Events in Exported User Activity Reports from the Admin Console

We are investigating an issue impacting User Activity Reports run by Admin/Co-Admins in the Admin Console. Exports of these reports may be missing events starting around November 9th, which does not match what is displayed in the Admin Console. We will provide another update by 5pm Pacific today or at the next change in status.

Resolved [Critical] Issues with Accessing Content, Logins, Public API, Uploads, and Downloads

We are currently investigating an ongoing issue affecting the Box API including uploads and downloads. Logging in and accessing content may also be impacted. We will provide more information as soon as it is available.

about 2 months ago Official incident report

Resolved [Major] Issue with Box Drive and Box Sync

We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive, and Box Sync. Any changes in Box will not reflect within Drive or Sync. Any changes within Drive or Sync will only reflect within the Web Application.

about 2 months ago Official incident report

Resolved [Minor] Issues with Email Notification Delivery

We are currently investigating an issue with sending notification emails for confirmation, uploads, downloads, previews, deletes, and comments. The affected email types are not currently being sent, but are still being queued for delivery. We will provide more updates as soon as possible.

Resolved Issue with Reporting

We are currently investigating an issue that is impacting reporting. Users may see delays in reports being generated and exported. We advise that customers do not repeat export requests at this time. We will provide updates here as soon as they are available.

Resolved Continuation of [Major]: Issues receiving messages from Box's two factor authentication service

We are investigating a resurfaced issue affecting customers leveraging Box's two-factor-authentication service, where messages are not received by end-users. Please note this issue is not isolated to a specific network provider and does not affect customers leveraging an SSO provider's 2FA services. Additional information will be provided as it becomes available.

Resolved [Major]: Issues receiving messages from Box's two factor authentication service

We are investigating an issue affecting customers leveraging Box's two-factor-authentication service, where these messages are not received by end-users. Please note this does not affect customers leveraging an SSO provider's 2FA services. Additional information will be provided as it becomes available.

Resolved [Minor] Some Webhooks May Not Respond

Our team is currently investigating an issue where some Webhooks may not respond as expected. We will provide additional information as it becomes available.

Resolved [Minor] Issues with Relay

We are currently investigating an incident related to Relay. Additional information will be provided as it becomes available.

Resolved [Minor] Issues with Uploads And Notes

Customers may notice a severe impact to Uploads and Notes. Additional information will be provided as it becomes available.

Stats

0 incidents in the last 7 days

1 incidents in the last 30 days

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