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CallRail

CallRail Status
Official status page

All Systems Operational
31/10
01/11
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Latest Incidents

Resolved Call Recording Delays

We are currently investigating an issue that is delaying availability of call recordings for some customers.

Resolved Intermittent Errors

We are investigating reports of intermittent errors with an upstream provider and will update when we have more information.

about 1 month ago Official incident report

Resolved Call recording latency

We are experiencing higher than usual delays on call recording availability. We have implemented a fix and are monitoring as the situation improves.

Resolved Application Dashboard unavailable

Our application dashboard is experiencing an outage related to database load, and is currently unavailable. Calls continue to route normally. We are actively investigating this issue.

Resolved Call routing failures

We have observed an issue at one of our telephony providers that is causing a small number of calls (less than 1%) to fail to connect. We are collecting diagnostic data to provide to our vendor and investigating ways we can mitigate impact on our customers.

Resolved Billing Outage

Our billing provider is again investigating an issue with their service; certain CallRail billing functions (including updating payment information) are temporarily unavailable.

Resolved Billing Outage

Our billing services provider is experiencing an outage. While they work to resolve it, customers will be unable to enter or change billing information (such as credit cards), and invoice information may be unavailable.

Resolved Lead Center Beta Outage

We are experiencing disruption of service related to the Lead Center beta product; we are actively investigating this issue. During this time calls are not routing through the web application.

Resolved Support Articles and Ticketing Unavailable

The provider for our support articles and issue ticketing is experiencing an outage; submission of support tickets is temporarily unavailable. We are monitoring this situation and will update when our provider has resolved it.

Resolved Poor dashboard performance

We are investigating a database issue that was causing poor performance in our application dashboard; we have made resource changes to address this issue and are monitoring the results. Calls are routing normally.

Stats

1 incidents in the last 7 days

1 incidents in the last 30 days

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