Resolved High Error Rates
We are witnessing a high error rate in the last few minutes, our team is diagnosing the problem. We will post an update shortly, sorry for the inconvenience caused.
Resolved SendGrid - Email Service Degradation
SendGrid, one of our default email service provider is down. As the duration of outage has been longer, we expect a delay in processing invoice and other subscription related emails. Customers who have signed up with us for email services during transactions will be affected during the event. We have got in touch with SendGrid Team and we are closely monitoring the status, Sorry for any inconvenience caused. Note: Sites configured with custom SMTP service (other than Sendgrid) will not be affected. More updates on the issue can be found here : https://status.sendgrid.com
Resolved AWS DNS Resolver Issue
We are noticing intermittent errors in our service due to AWS DNS resolver issue. We have raised this with AWS and closely monitoring the situation.
Resolved API Latency Issue
We are facing latency issues for a few of our customers. We are working on fixing the issue.
Resolved Webhook Processing Delay
We have noticed a delay with Webhook processing from 12:05 to 12:20 UTC, Our team is investigating on the problem.
Resolved Webhook Failure
On June 2nd, 0:00 to 0:45 hours UTC, We faced an issue in our Webhook events generation. Service is back up now and we are currently monitoring and investigating further.
Resolved Activity Logs Latency
We observed Intermittent delay in processing activity logs from 05/05/2020 13:00: to 08/05/2020 09:00: UTC. Issue is rectified now and processing time are improved. There wasn't any business impact noticed during the event. Sorry for the inconvenience caused.
Resolved EU VAT Validation
EU VAT Number validation service is temporarily unavailable, due to which there will be problem in Reverse charge mechanism in EU tax. We are working with the service provider to fix this soon.
Resolved UI Latency Issue
We faced intermittent latency issue in Chargebee UI console, this was due to a problem with our NPS partner AskNicely. The widget is temporarily disabled to improve the performance.
Resolved Intermittent PDF Generation Issue
We are noticing intermittent errors during generation of Invoice & Credit Notes PDFs.
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