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Close

Close Status
Official status page

All Systems Operational
02/11
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Latest Incidents

Resolved Application loading issues

We're currently investigating an issue causing our app not to load properly for some users.

Resolved Issues with inbound calls and inbound + outbound SMS for some phone numbers

We have identified an issue causing some phone numbers in Close to have issues with receiving calls and sending/receiving SMS. We are working closely with our carriers to resolve this issue.

about 1 month ago Official incident report

Resolved Application not loading

We are currently investigating an issue causing the Close Application not to load properly for users.

Resolved Issues adding or editing Close users via the Team Management Settings page

We're currently experiencing issues with our "Team Management" settings page when trying add or edit users in your Close organization. Our engineering team is currently working on a fix. In the meantime, if you need to add or edit users in your organization, please reach out to [email protected]

Resolved Outbound Call Failures to US T-Mobile Numbers

Our telephony provider, Twilio, is currently experiencing issues making outbound calls to US-based T-Mobile numbers. They are currently working on a fix.

Resolved Issues Receiving Inbound SMS to US Numbers

Our telephony provider Plivo is currently experiencing delays delivering inbound SMS to US based Plivo numbers. During this time, inbound SMS may be slow to appear in Close. Plivo is currently working on a fix for this issue.

Resolved Application UI not loading in Safari

We're investigating why users are seeing "An Error Occurred " when trying to access Close via Safari or on mobile devices. Currently Chrome and Firefox on Desktop are unaffected.

Resolved Problems sending emails from non-Gmail based accounts

We’re currently experiencing issues sending emails from non-Gmail based email accounts. Syncing in new emails will work as expected.

Resolved Calling Disruption

We are currently investigating an issue affecting users' ability to make and receive calls via Close.

Resolved Telephony Degraded Performance

Our telephony provider, Twilio, is currently experiencing an outage affecting outbound calling. We’ll update this incident with any updates from Twilio, and you can also follow along by going to: https://status.twilio.com/ .

10 months ago Official incident report

Stats

0 incidents in the last 7 days

1 incidents in the last 30 days

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