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Customer.io

Customer.io Status
Official status page

All Systems Operational
05/11
06/11
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Latest Incidents

Resolved partial outage in email sending

We are experiencing a partial outage in email sending for some customers. We have identified the issue and are deploying a fix.

Resolved System Rendering Issues

We are currently investigating an issue with our application. We will provide more information as soon as possible.

Resolved Problem with syncing Ad Audiences to Facebook

We are currently investigating an issue with syncing Ad Audience segments to Facebook.

Resolved Problems with traffic from Segment to Customer.io

We are currently investigating an issue with traffic sent to Customer.IO through Segment.

Resolved Missing delivery reports

We have identified an issue in our code that causes delivery reports not being updated for some customers. The issue only affects our management interface, the actual messages are being delivered and all data are processed. We are working on a fix and will update our status page soon.

10 months ago Official incident report

Resolved Partial Data Processing

We are currently investigating this issue.

11 months ago Official incident report

Resolved Data collection API issues

We're experiencing some issues with one of our data-collection clusters and are investigating. Customers integrated with Customer.io via Segment are affected. An update will be provided by 04:30 UTC.

11 months ago Official incident report

Resolved Elevated errors in our data processing

We're investigating a sudden spike in errors for our data processing infrastructure. This causes a delay in inbound API processing and outbound message delivery. We'll provide an update by 19:30 UTC as we learn more.

about 1 year ago Official incident report

Resolved Delays in Segment processing

We are investigating an issue that is causing delays in the processing of segments.

about 1 year ago Official incident report

Resolved Partial data processing outage

We're having issues with one shard in our database resulting in no data processing and no messages being sent for a portion of our customers. Additionally, the management interface for the affected workspaces is not functional. Data collection is not affected. We will provide an update by 16:00 UTC

about 1 year ago Official incident report

Stats

1 incidents in the last 7 days

1 incidents in the last 30 days

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