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FullStory

FullStory Status
Official status page

All Systems Operational
27/10
28/10
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Latest Incidents

Resolved Delayed search results for new events

We are currently experiencing delays in event indexing. Instant indexing is stable for "Everyone" segments but recent events may not be returned when searching. We are actively investigating the issue.

Resolved Elevated Search & Indexing Errors

We are experiencing an elevated error rate for searches and session indexing. This may manifest itself as slow loading times in the UI, new sessions may not appear as quickly as normal. Recording of user sessions is unaffected.

Resolved The trial signup form is currently experiencing issues

We've detected that some customers are unable to sign up for trial accounts.

Resolved Session replay is unstyled for some customers

Some customers are reporting session replays that do not have proper styling. Our engineers are actively working on resolving this issue and we'll keep you posted with updates here. Apologies for the turbulence.

Resolved Suggestive Search is failing to auto-populate suggestions.

We recently became aware of an issue preventing search suggestions from auto-populating during search. Our engineers are currently investigating the root cause.

Resolved Delayed search results for new sessions

We are currently experiencing delays in displaying new sessions in search results. We are currently investigating the issue.

Resolved Elevated Search & Indexing Errors

We are experiencing an elevated error rate for searches and session indexing. Users may receive errors while attempting to load session lists (e.g. "Failed to load user list.") and new sessions may take longer than normal to appear.

10 months ago Official incident report

Resolved All www.fullstory.com pages are non-responsive

All www.fullstory.com pages are non-responsive at this time. You can still log into your FullStory account by visiting app.fullstory.com.

11 months ago Official incident report

Resolved Session cookie (fs_uid) format change

Some of our customers have reported impacts to their site behavior based on recent changes to the format of the cookie used by FullStory to record sessions.

11 months ago Official incident report

Resolved Elevated search errors

We are investigating problems with Search within the FullStory web application. Some customers may be unable to load their session playlist or perform searches.

about 1 year ago Official incident report

Stats

0 incidents in the last 7 days

1 incidents in the last 30 days

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