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Gorgias

Gorgias Status
Official status page

Minor Service Outage
31/10
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Latest Incidents

Ongoing Ongoing Facebook bug impacting the reception of Messenger attachments

Facebook is not sending the messages' attachments when notifying us about new Messenger messages. The bug is known by Facebook and one of their Engineer has been assigned to the issue: https://developers.facebook.com/support/bugs/1248094478904310/

about 1 month ago Official incident report

Resolved Microsoft Graph API issue affects outlook integration

Some messages appear in draft folder of mailbox that was used for integration. We are working on the fix.

Resolved Some emails are not coming in

Due to an issue with our email provider, some emails are not arriving in Gorgias. We're investigating the issue and will keep you updated as soon as possible.

about 2 months ago Official incident report

Resolved Issue with Microsoft Graph API impacts Outlook integration

Some part of Outlook messages stays in the draft state in the Outlook mailbox which was used in the integration.

about 2 months ago Official incident report

Resolved Issue with Facebook notifications impacting Facebook comments creation on the Helpdesk

A fix has been implemented and we are monitoring the results.

about 2 months ago Official incident report

Resolved Outlook is down

Outlook is down, some Outlook integrations have been deactivated and can't be reconnected until the Outlook team fixes the issue on their side. You can read more about this incident on their status page: https://portal.office.com/servicestatus

Resolved High latency to access the helpdesk

We are currently investigating this issue.

Resolved Facebook services are experiencing some issues which are impacting Facebook Integrations on the helpdesk

We are currently investigating this issue.

Resolved Increased error rate with some operations in the helpdesk

We are currently investigating this issue.

Resolved Delay in rules execution impacting sending/receiving messages

We are currently investigating this issue.

Stats

0 incidents in the last 7 days

1 incidents in the last 30 days

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