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HelloSign

HelloSign Status
Official status page

All Systems Operational
23/08
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Latest Incidents

Resolved Planned Maintenance

Please note, we will have scheduled maintenance of our system starting 08/16/2020 from 11:30PM PST to 12:00AM PST. Our systems will be unavailable during this time. We apologize for the inconvenience as we work to enhance your experience and our product.

about 1 month ago Official incident report

Resolved Partially Degraded Service

There is a minor issue with document conversions that is slowing new uploads. A likely cause is being investigated.

about 1 month ago Official incident report

Resolved Possible login outage due to ongoing hellosign incident

An incident causing an outage on hellosign may prevent users from logging in to helloworks. We have identified the cause of the issue and are actively working on resolving it.

about 2 months ago Official incident report

Resolved Site instability

We are currently experiencing site instability. We have identified the issue and are working to resolve it. You're likely to experience failures in page loading and API calls.

about 2 months ago Official incident report

Resolved Document conversion backlog

We are currently experiencing a backlog of document conversions, which impacts our document editor. This impacts both HelloFax and HelloSign.

about 2 months ago Official incident report

Resolved Delayed Document & Upload Processing

We are currently investigating this issue.

Resolved Delays in document processing

The issue has been identified and a fix is being implemented.

Resolved API Dashboard issues

We are currently investigating issues with the API Dashboard and document search.

Resolved Document finalization is delayed

We are investigating reports of PDF signature warnings on finalized documents and delays in generating new finalized documents.

Resolved Delayed Document & Upload Processing

Document conversion & upload, and some site functions are operating slowly.

Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

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