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Help Scout

Help Scout Status
Official status page

All Systems Operational
23/08
24/08
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Latest Incidents

Resolved Search and Folder Issues

We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.

Resolved Search and Folder Issues

We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.

about 2 months ago Official incident report

Resolved Connection Issues

We're looking in to reports of slow page loads across the app. Some customers may notice a brief delay when attempting to send replies. We'll update here when we have more information.

about 2 months ago Official incident report

Resolved Connections Issues

We’ve been alerted to a problem with Help Scout and we're experiencing some delays. We’re investigating now.

Resolved Connections Issues

We’ve been alerted to a problem with Help Scout - we’re investigating.

Resolved Search and Folder Issues

We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.

Resolved Connection Issues

We’ve been alerted to a problem with Help Scout - we’re investigating.

Resolved Beacon errors

We’ve been alerted to a problem with live chat in Help Scout Beacons - we’re investigating.

Resolved Docs site connection errors

We're investigating SSL errors when loading Docs sites with custom domains.

Resolved Help Scout App Delays

We've resolved the issues with Help Scout App delays this morning. During this time, you might've noticed delays with email processing, new emails in search, updates to folder counts, workflows, and issues with sidebar apps. We're glad to report that related backups have cleared and these functions should be operating as normal. Thanks for your continued patience.

Stats

0 incidents in the last 7 days

1 incidents in the last 30 days

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