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Hotjar

Hotjar Status
Official status page

All Systems Operational
02/11
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Latest Incidents

Resolved Recordings list loading error

We are currently investigating an issue in which the recordings list page crashes for a small number of users. We're working to fix it ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Resolved Unplanned maintenance mode

We’re currently investigating an unplanned maintenance mode of the Hotjar Application. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

about 1 month ago Official incident report

Resolved Recordings, heatmaps and forms data collection degradation

We have identified an issue causing a degradation of data collection service for our analytics features - recording, heatmaps and forms. We're working to fix this ASAP. Thanks for bearing with us!

about 1 month ago Official incident report

Resolved Scheduled maintenance taking longer than expected

Our engineers are performing an infrastructure upgrade. Data collection for Recordings, Heatmaps, and Forms are currently offline. Thanks for bearing with us as we work through this.

about 2 months ago Official incident report

Resolved Some Survey results cannot be exported

We have identified an issue with our Surveys export. Some users are unable to export their Survey results. Our engineers are working on a fix for this now. Your Survey results are not affected by this issue.

Resolved Billing issue

We are investigating an issue with our billing system whereby users are being charged incorrect amounts. We're working to fix it ASAP and will continue to post updates as we have them.

Resolved Issue with Incoming Feedback notifications

We have identified an issue affecting Incoming Feedback notification emails and are working to resolve it.

Resolved Data collection issues with multiple Hotjar tools

We’re currently investigating an issue with delayed data collection. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Resolved Incoming feedback screenshots unavailable

We’re currently investigating an issue with Incoming feedback screenshots being unavailable. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Resolved Data loss for Cloudflare websites

We’ve identified an issue with data loss for customers who use Cloudflare. Our engineers are closely monitoring Cloudflare's Status page for updates.

Stats

0 incidents in the last 7 days

1 incidents in the last 30 days

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