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Instaclustr

Instaclustr Status
Official status page

All Systems Operational
02/11
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Latest Incidents

Resolved Some users see a blank screen when attempting to sign up

We are currently investigating this issue. Monitoring and Cluster operations are fully operational. We are investigating this problem and will continue to provide updates as appropriate.

Resolved Issues affecting multiple clusters in AWS ap-northeast-1

AWS identified network connectivity issues for some EC2 instances and degraded volume performance for some EBS volumes in a single Available Zone in ap-northeast-1 region

about 1 month ago Official incident report

Resolved Unable to submit additional information to an existing support ticket

Users of our support portal may not be able to respond, or submit additional information, to an existing support ticket using the support portal page. Users can reply directly to emails sent by our support system, or use our online chat feature. Creating a new support ticket is still operational. We are investigating this issue.

about 2 months ago Official incident report

Resolved Intermittent problems with provisioning new clusters on AWS

We are currently investigating an issue causing intermittent failures to create new AWS nodes. Operations of existing clusters are unaffected. We have identified the issue as being related to a problem with AWS IAM API's. We are monitoring the problem.

Resolved Issue receiving support emails

We are currently experiencing issues receiving emails at [email protected] email address. Please use the web form or chat at support.instaclustr.com if you need to contact us.

Resolved Instaclustr Website Unavailable

The Instaclustr website www.instaclustr.com is unavailable as an unexpected result of a planned migration. Cluster operations are unaffected, and the Instaclustr Management Console is fully operational and available at: https://console.instaclustr.com

Resolved Cassandra Table Metrics Failing to Display in Management Console

We are an investigating an issue which preventing the customer console from displaying table level metrics for some Cassandra clusters. We will provide further updates as our investigation continues.

Resolved Unable to provision new AWS clusters

We are currently unable to provision new clusters on AWS. Running clusters are not impacted.

Resolved Some metrics unavailable for a subset of Cassandra nodes.

We are an investigating an issue which preventing the customer console from displaying certain metrics for some Cassandra clusters. We will provide further updates as our investigation continues.

Resolved Intermittent problems with provisioning new clusters on AWS

We are currently investigating an issue causing intermittent failures to create new AWS nodes.

Stats

0 incidents in the last 7 days

1 incidents in the last 30 days

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