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Iterable

Iterable Status
Official status page

All Systems Operational
05/11
06/11
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Latest Incidents

Resolved High API Error Rates

We are currently experiencing high error rates for multiple API endpoints. Our engineering team is investigating and starting remediations.

Resolved Some workflows failed to trigger

We have detected that, from around midnight to 4:25am PST, some workflow triggers were not processed. We have restored triggers to normal operation and are working to identify the extent of the impact. If you believe a particular workflow was impacted, please contact [email protected]

Resolved Delayed data ingestion for some customers

This morning at around 7:45am Pacific one of our server clusters experienced a series of crashes due to a malformed query. We have taken steps to disable that query but it has left a significant backlog of data ingestion for that cluster to process. That backlog currently stands at about two hours, although we expect it to decrease significantly throughout the morning. Note that this only impacts one cluster, so only a small percentage of customers will be affected. We'll send another update out by 11:30am Pacific Time.

Resolved Slow workflows

We're currently seeing increased delays in processing workflows. Our engineering team is actively working to identify a root cause. We'll provide another update no later than 2:30pm PT.

about 1 month ago Official incident report

Resolved Iterable live chat support outage

For customers who have access to live chat support within Iterable, the chat widget is currently not working. This is due to issues being experienced by a downstream provider. We have opened a case with them and it is being investigated. In the meantime, if you need to reach support, please email us at [email protected] and we'll get right back to you. We will post a follow-up update once the issue is resolved.

Resolved Workflow Latency

We are currently experiencing workflow latency across several projects. The engineering team is investigating the cause. Next update at 2pm PDT.

Resolved Data Ingestion Delays

A small subset of our customers may be experiencing delays for user updates, list uploads, and event track API calls. Our engineering teams have identified the underlying cause and are working on a fix. No data is being lost, only delayed. Next update at 2.30pm BST.

Resolved High API Error Rates

One of our technical partners was performing unscheduled maintenance, which caused a spike in our API error rate. The engineering team is investigating.

Resolved Data Ingestion Delays

Customers may be experiencing delays for user updates, list uploads, and event track API calls. Our engineering teams are working on identifying the underlying cause. No data is being lost, only delayed. Next update at 5pm PDT

Resolved Slow email sending on Amazon SES

Some customers who utilize Amazon SES as their email sender are reporting sporadic delays in sending proofs and emails. We've determined that emails are still going out. Our engineering team is following up with the provider and continuing to investigate root cause. Next update by 1:30pm Pacific Time.

Stats

0 incidents in the last 7 days

3 incidents in the last 30 days

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