Resolved Vault loading speed in US region
Keeper DevOps team is investigating Vault loading issues in the US region.
Resolved Duo push and push notifications
We are investigating an issue with Duo Push failures when logging into Keeper. Please use "text message" Duo or manual code entry option while we investigate the cause. The issue appears related to push notification responses.
Resolved Login errors for some user accounts
Some users are receiving an error "user_account_error" or "unable to connect" error message. We have identified the issue and are resolving it shortly.
Resolved Duo issue with Bypass mode, IE11 variants
1) Duo MFA on the Web Vault is causing "Unable to Connect" error when "bypass mode" is enabled on the Duo Admin Console. We have identified the issue and will be resolving this issue shortly. To work around this issue temporarily, users can login from a different network, use the Keeper Desktop App or just login directly on the Browser Extension. We have reproduced the issue and we'll be publishing a fix within the next 1-2 hours. 2) We have also identified certain variations of the IE11 browser unable to login from the IE11 extension and we'll be resolving that shortly as well.
Resolved SMS delivery issues for 2FA with Verizon network.
Verizon SMS 2FA messages are experiencing a high failure rate. We are investigating the issue.
Resolved Site outage, team is investigating.
We are currently working on the issue.
Resolved EU vault intermittent loading
We are currently investigating issues related to EU vault loading issues.
Resolved Documentation portal not accessible
Our documentation portal (docs.keeper.io) is not available due to an outage with our 3rd party provider Gitbook.com.
Resolved Android device verifications
We are aware that some users who change IP address are receiving device verification notifications on the latest version of Keeper on Android devices (14.5.50). We are working on resolving this issue and it will be live within an hour.
Resolved Slow login
The Web Vault is experiencing slower than normal login. We are looking into the cause.
0 incidents in the last 7 days
1 incidents in the last 30 days
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