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Keeper

Keeper Status
Official status page

All Systems Operational
27/10
28/10
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01/11
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04/11
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Latest Incidents

Resolved Vault loading speed in US region

Keeper DevOps team is investigating Vault loading issues in the US region.

Resolved Duo push and push notifications

We are investigating an issue with Duo Push failures when logging into Keeper. Please use "text message" Duo or manual code entry option while we investigate the cause. The issue appears related to push notification responses.

about 2 months ago Official incident report

Resolved Login errors for some user accounts

Some users are receiving an error "user_account_error" or "unable to connect" error message. We have identified the issue and are resolving it shortly.

Resolved Duo issue with Bypass mode, IE11 variants

1) Duo MFA on the Web Vault is causing "Unable to Connect" error when "bypass mode" is enabled on the Duo Admin Console. We have identified the issue and will be resolving this issue shortly. To work around this issue temporarily, users can login from a different network, use the Keeper Desktop App or just login directly on the Browser Extension. We have reproduced the issue and we'll be publishing a fix within the next 1-2 hours. 2) We have also identified certain variations of the IE11 browser unable to login from the IE11 extension and we'll be resolving that shortly as well.

Resolved SMS delivery issues for 2FA with Verizon network.

Verizon SMS 2FA messages are experiencing a high failure rate. We are investigating the issue.

Resolved Site outage, team is investigating.

We are currently working on the issue.

Resolved EU vault intermittent loading

We are currently investigating issues related to EU vault loading issues.

Resolved Documentation portal not accessible

Our documentation portal (docs.keeper.io) is not available due to an outage with our 3rd party provider Gitbook.com.

Resolved Android device verifications

We are aware that some users who change IP address are receiving device verification notifications on the latest version of Keeper on Android devices (14.5.50). We are working on resolving this issue and it will be live within an hour.

Resolved Slow login

The Web Vault is experiencing slower than normal login. We are looking into the cause.

Stats

0 incidents in the last 7 days

1 incidents in the last 30 days

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