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Lifesize Cloud

Lifesize Cloud Status
Official status page

All Systems Operational
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Latest Incidents

Ongoing Audio calling recommendations

Please see an important message about audio calling recommendations at https://community.lifesize.com/s/article/IMPORTANT-NOTICE-Audio-calling-recommendations. This will be a long running incident where we share updates from our providers regarding impacts to global PSTN services.

Resolved Management Console fails to load Recordings

Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

Resolved Audio Conferencing Service Issue (US# +1 (312) 392-3152)

Thank you for your patience while we address an intermittent issue with one of our US PSTN# (+1 (312) 392-3152). Some users may experience difficulties placing audio calls at this time with our US PSTN#. We kindly request to use our alternate US PSTN Number. Please refer: https://call.lifesizecloud.com/pstn/numbers

Resolved Audio Conferencing Service Issue (Colombia)

Thank you for your patience while we address an issue with our Colombia PSTN#. Some users may experience difficulties placing audio calls at this time with our Colombia PSTN#.

Resolved Notification: Support Team Contact Number

Lifesize Support Team contact numbers of India, EMEA and APAC are currently down. You can reach out to Support Team using US number +877-543-3749 or open case through Lifesize Community Login and Chat service. We regret the inconvenience caused, we are working with carrier to fix the issue soon.

about 2 months ago Official incident report

Resolved Error Message with 877-LIFESIZE

Lifesize is currently investigating an error when dialing our 1-877-LIFESIZE number, please use +1 855 645 0108 in the interim to reach us. We will be posting updates as they become available. Thank you for your patience.

Resolved Community Portal Access

Lifesize is currently investigating an intermittent issue with customers being unable to access our Community portal. We are working with our vendor to identify and correct the issue, we will be posting updates as they become available. We are still able to assist customers via chat and by phone at 1-877-LIFESIZE

Resolved Call Management Service

We are experiencing a partial outage with dialing into lifesize virtual meeting rooms. We regret the inconvenience caused, but our team is working on resolving this issue at the earliest.

Resolved Manage Console

Thank you for your patience while we addressing an issue with our Apps/Manage Console. Some users are experiencing issues to load Room Systems & Users Directory in our Dekstop/Web Apps and Manage Console.

Resolved Issues in eu-central-1 region

We are currently investigating issues affecting all services in our eu-central-1 region in Frankfurt.

Stats

0 incidents in the last 7 days

3 incidents in the last 30 days

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