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Monzo

Monzo Status
Official status page

All Systems Operational
05/11
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Latest Incidents

Resolved We're experiencing some issues with calls at the moment

We're getting all the information we need to fix this and will update the status page as soon as we can.

about 1 month ago Official incident report

Resolved We're experiencing some issues at the moment

Due to experiencing minor issues this morning we currently are experiencing longer than normal wait times for a reply in chat and calls. These issues are now resolved and we're working on getting back to customers as quickly as possible.

about 2 months ago Official incident report

Resolved We're experiencing some issues accepting calls at the moment

We're having some issues accepting calls right now, so it may take a while to reach our team via phone. If you can, please contact us through the in-app chat instead. We're investigating the issue and will provide an update as soon as we know more.

Resolved Card transactions may be delayed

We're getting all the information we need to fix this and will update the status page as soon as we can.

Resolved Some calls are dropping out or not connecting

Our phone lines are having some trouble, and some calls aren't connecting properly. If it's urgent but you can't get through, please chat to us in the app or try the phone again. We're working on a fix as fast as we can.

Resolved Bank transfers are taking longer than normal to arrive

Some bank transfers are taking longer than normal to arrive. These should arrive shortly, so please don't retry.

Resolved Monzo connectivity and card verification issues

We’ve identified an issue with reaching the Monzo app and online card transaction verification. We are currently investigating and will post more updates when we know more information.

Resolved Issues adding cards to Google Pay and Apple Pay

We are aware that some customers are unable to add their cards to Google Pay and Apple Pay, just like this morning. We are working with Mastercard to resolve this.

Resolved Issues adding cards to Google/Apple Pay

We are aware some customers are unable to add their cards to Google Pay and Apple Pay. This is an issue across multiple Mastercard cards and we are looking to resolve this soon. Please try again later today.

Resolved Some card transactions made earlier tonight are delayed

We're getting all the information we need to fix this and will update the status page as soon as we can.

Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

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