Ongoing VMR issues in Amsterdam
We are experiencing VMR issues in Amsterdam. The DevOps team is currently investigating them.
Resolved Network issues in Amsterdam PoP
We have noticed intermittent issues in our Amsterdam PoP. Our engineers are working to identify the cause and find a solution.
Resolved Hong Kong - My Meeting Video users and hardware endpoints unable to provision or place calls
My Meeting Video and hardware endpoints registering to the Hong Kong PoP are unable to provision to the service or place calls. DevOps are currently investigating the cause.
Resolved Network issues in Singapore PoP
The service provider in Singapore PoP is experiencing intermittent network issues. The infrastructure team is working with the ISPs to mitigate them
Resolved Intermittent disconnected calls on Pexip Service Teams CVI
We are currently investigating some intermittent disconnects for Teams CVI callers on the Pexip Service.
Resolved Ricoh P3500M - Not Displaying Directory Contacts or Call History
An issue with the Ricoh 3500M endpoint utilising EPS licensing where the device does not display the contact lists and recent call history has been identified. This appears to affect P3500M devices globally. P3500M devices using the Pexip My Meeting Video client are not affected.
Resolved Intermittent issues in AMS PoP
We have observed some intermittent registration failures in AMS PoP due to a network connectivity issue, we are currently investigating the scope of this issue.
Resolved Toronto PoP to be removed from Production
To mitigate quality issues being experienced in Canada, we are moving all Canadian-based traffic down to our US East POP starting at 21 CET until the completion of the scheduled maintenance this weekend. All traffic will be diverted automatically and should not impact any existing calls or conferences ongoing. Although the latency may be increased a bit, the overall experience should improve once this is completed.
Resolved Call failures to some VMR's
An issue has been identified that causes some web and desktop app calls to fail to connect to VMRs. DevOps are currently investigating the cause of this issue.
Resolved Network Issues in Canada
The ISP has identified possible source of loss on the network in Canada. For the next 24 hours, routing is being diverted around the potential issue, which may result in higher latency, as the ISP isolates the source of the interruption.
3 incidents in the last 7 days
7 incidents in the last 30 days
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