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PubNub

PubNub Status
Official status page

All Systems Operational
05/11
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Latest Incidents

Resolved Potential for some missed messages for subscribers in all regions and delayed push notifications in us-east

We are currently investigating an incident that could lead to some missed messages by subscribers in all regions and delayed push notifications is US-East. All messages are being received and persisted and can be retrieved from the Storage service. This incident started around 15:00 UTC (07:00 PST). We suspect very little impact. Please report any impact related to this incident to [email protected] with any details that you can provide.

about 19 hours ago Official incident report

Resolved PubNub has moved to a new support platform vendor

PubNub has moved to a new support platform vendor as of Monday, November 9 at 7:30 am PST (15:30 UTC). If you used our previous support platform, you will notice a different experience going forward. Please read the below for important information on the new platform, including detail about issues you may see during the transition period. https://support.pubnub.com/hc/en-us/articles/360052211271

Resolved Vault and KV Store is not accessible for US West PoP

Customers in our US West PoP are experiencing errors when setting and retrieving Vault secrets and KV Store within the portal or within a Function. Functions that do not use Vault are working normally.

Resolved Elevated latency for History and Push in the US-East region

Beginning at approximately 7:20am PDT, the History and Push services began experienced elevated latencies in the US-east region

about 1 month ago Official incident report

Resolved Some customers experience errors and latency with publish and subscribe and authorization operations in the Mumbai

Around 12:30 UTC, some customers began reporting errors and latency with the publish, subscribe and authorization services in the Mumbai region. Engineering has been investigating since that time and errors/latency are beginning to decrease.

about 2 months ago Official incident report

Resolved Push message delays in our US West PoP

Beginning at 13:44 UTC, Push notification messages for some customers in our US West PoP may have experienced missed or delayed push messages.

Resolved Push message delays in our US West PoP

Beginning at 13:44 UTC, Push notification messages for some customers in our US West PoP may have experienced missed or delayed push messages.

Resolved Elevated Latencies Detected for US-East Region

We are currently investing elevated latencies in US-East Region. Impact currently appears to be minimal at the moment.

Resolved Elevated Presence latency and error rate in US-East PoP

Presence Elevated Latency and error rate in US-East Automated monitoring has detected elevated latencies and increased error rates for Presence in US-East. PubNub Technical Staff is investigating. More information will be posted as it becomes available.

Resolved Portal Usage Reports Not Showing Complete Usage Data

We are currently experiencing issues with our analytics data pipeline. Some customers may see no or incorrect Usage Data in the Administration Portal. We are actively working on the issue and will update this page with information as we have it. All August billing is delayed until the problem is rectified. Please note that no actual usage data has been lost.

Stats

1 incidents in the last 7 days

3 incidents in the last 30 days

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