Resolved Connectivity issues
We are aware a small number of customers are experiencing issues connecting via the VNC Connect cloud services. We are investigating this issue.
Resolved Recent Instant Support branded binaries on Windows causing SmartScreen warnings
We are aware that users being supported via Instant Support, in cases where RealVNC customers changed their Instant Support branding recently (since 25th September), are experiencing difficulties downloading and running the branded Instant Support executable and are receiving SmartScreen warnings on Windows. NOTE: the recently branded Instant Support executable can still be run by choosing to "Run anyway" if necessary
Resolved VNC Connect and VNC Developer portals inaccessible
We are currently investigating the issue.
Resolved Issue with completing purchases
Our billing system is currently encountering issues. If you have experienced issues in the last 24 hours, such as new teams not appearing after a purchase is made, please bear with us as we resolve these. We apologise for any inconvenience caused. This does not affect the VNC Connect remote access services, which are operating normally.
Resolved Email Delivery Delays
We are aware that some transactional emails (for example, "New sign-in to your RealVNC account") are being delayed. We're working with our service partner on resolving this issue but we recommend enabling 2-step authentication on your RealVNC account as this disables the "New sign-in to your RealVNC account" email. Please refer to https://help.realvnc.com/hc/en-us/articles/360015811232-Why-am-I-being-asked-to-check-my-email-each-time-I-sign-in-to-my-RealVNC-account- for more information on this.
Resolved We are investigating issues with the newest MacOS instant support binary
We are currently investigating this issue.
Resolved Issues with purchasing when using PayPal
We are investigating an issue affecting payments processed via our PayPal Gateway. All other functionality and purchasing via credit cards is unaffected.
Resolved Issues accessing VNC Connect potal
Customers may encounter errors when authenticating or using parts of our portal to manage their subscriptions. We are currently investigating this issue.
Resolved Delays in order processing
Some customers may experience delays of several hours between purchasing and services being provisioned. We are currently investigating this issue and we apologize for the inconvenience.
Resolved Intermittent errors when connecting to some services
A very small number of customers may experience occasional timeouts and related connection errors over the next few hours.
0 incidents in the last 7 days
1 incidents in the last 30 days
Follow RealVNC and other services to get alerts about incidents in realtime.Get started now
Ctatus aggregates status page from services so you don't have to. Follow RealVNC and hundreds of services and be the first to know when something is wrong.Get started now