Resolved September CDRs
We currently have an issue with some of the search nodes that present CDRs to customers through the portal and API. This means CDRs viewed through the portal or API are incomplete. We are working on restoring the cluster to 100% but will then need to performa a reconciliation of CDRs for September, against the master database, which we will do over the next 24 hours.
Resolved API access is failing for some services
A range of errors have been reported from Simwood API. The problem has been identified and a fix is being worked on
Resolved Support Ticket system failure
Our support ticketing system is hosted by Zendesk and they are experiencing server issues which can be seen at https://status.zendesk.com/ The submission of tickets via the support centre is affected by this as is our ability to process existing tickets. In the meantime, please mail ticket requests to [email protected]
Resolved Vodafone issues
We have noticed a higher number of failures than normal to Vodafone destinations out-with the Simwood network. We have made on-net changes where we can but are investigating further.
Resolved Vodafone issues
We're seeing traffic on our bilateral interconnects with Vodafone operating at about 10% of normal levels and hearing widespread reports of issues on the Vodafone network. This is not a Simwood issue and is off-net, but will be affecting a large proportion of calls. We have mitigated on-net as far as possible and will update with any resolution by Vodafone.
Resolved Reports of issues on Vodafone Network
We are aware of an issue affecting calls to and from numbers on the Vodafone network. This fault is beyond the Simwood network, and our own services are operating normally, however we will continue to update this incident with further information as it becomes available.
Resolved London edge proxy restart
We have just performed (16.37 BST) an emergency reload of one of our London edge proxies which had stopped processing TCP traffic. Calls were failing over to Slough internally but with increased PDD.
Resolved Outbound SMS
There was an issue this morning with outbound SMS via the portal and API timing out. We have identified this issue and it is now resolved. We continue to monitor this and will update accordingly.
Resolved BT Openreach porting
BT appear to have closed their Openreach porting team. Please see our blog for background: http://blog.simwood.com/2020/03/bt-to-halt-porting-operations-an-open-letter-to-ofcom/ We will update open porting orders as and when we have more information but at the present time it looks like they will not complete.
Resolved Invoices in Portal and API
We are currently investigating an issue preventing the display and retrieval of Invoices in the Portal and API, no other services are affected and we would like to reassure you this does not affect any other aspect of billing, such as CDRs.
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0 incidents in the last 30 days
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