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SMTP2GO

SMTP2GO Status
Official status page

All Systems Operational
30/10
31/10
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Latest Incidents

Resolved 552 - Limit Reached Error

You may experience a limit exhausted error "552 Your monthly email allowance is exhausted" when you are within your sending limit. Our developers are currently investigating this issue with urgency.

Resolved Emails showing as 'processed'

Following a brief outage earlier today, all emails are being sent but some delivery details have been lost. This is why emails are showing as 'Processed' within the Activity Report. Please note: the issue is with the delivery information, not the actual delivery of emails. Emails are being sent and delivered. Our development team are working on this and we will update as soon as we have a resolution.

about 1 month ago Official incident report

Resolved Mimecast Delays

We are seeing some delays with emails sent to Mimecast users. It appears Mimecast is sometimes incorrectly producing the error "451 Open relay not allowed". https://community.mimecast.com/docs/DOC-1369#451 We are investigating the issue urgently. However, we would also recommend that recipients contact Mimecast to report the issue as well. Thank you.

Resolved Send Queuing

We are currently investigating this issue and will update as new information becomes available. This affects a limited number of customers.

Resolved Network maintenance

Emergency server maintenance is currently being performed due to a hardware error. This mainly affects customers connecting to "smtp2go.com" as their SMTP mail server. If this is affecting you, please update your sending server to "mail.smtp2go.com"

Resolved Potential Downtime: Inbound Server

Our development team is currently investigating this issue.

Resolved Potential Downtime: Inbound Server

Our development team is currently investigating this issue.

Resolved Emails queued as "Pending"

Our engineering team is working to resolve this issue. It is affecting a small number of customers where emails are accepted for delivery but not yet completely sent. Email is queuing and will be sent as soon as a hot fix is deployed.

10 months ago Official incident report

Resolved Scheduled Maintenance

We're currently undergoing some scheduled maintenance. This affects access to the app/dashboard for some users. Your email is still being sent as normal.

about 1 year ago Official incident report

Resolved Notice of Phishing Email Purporting to be from SMTP2GO

We've been alerted to a scam/phishing email that is being sent to random email addresses of customers with "smtp2go" in their SPF records, or who had "smtp2go" in their SPF records in the past. The subject line looks like this: " [Request #1045512]" "[Error : account disabled]" Please note that this is not an official email, but a clever fake. Do not click the links in the email. If you have clicked it, please immediately go to the official SMTP2GO website, log in, and update your password. You may need to check your plan details as they may have changed without your knowledge. Contact support so that we can check your account.

about 1 year ago Official incident report

Stats

0 incidents in the last 7 days

1 incidents in the last 30 days

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