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Soracom

Soracom Status
Official status page

All Systems Operational
27/10
28/10
29/10
30/10
31/10
01/11
02/11
03/11
04/11
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06/11
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26/11

Latest Incidents

Resolved Connectivity issue for SORACOM IoT SIM (planP1)

English follows after Japanese SORACOM IoT SIM (planP1)にて、現在新規の接続がつながりにくい状況になっております。エンジニアチームが調査を行っております。 --- Our engineering team has observed an increase in the number of Soracom IoT SIM (planP1) that are unable to connect and is currently investigating the issue.

Resolved Connectivity issue for SORACOM IoT SIM

SORACOM IoT SIM (グローバルカバレッジ)にて、現在新規の接続がつながりにくい状況になっております。エンジニアチームが調査を行っております。 --- Our engineering team has observed an increase in the number of SORACOM IoT SIMs that are unable to connect, and is currently investigating the issue.

Resolved Connectivity issue for SORACOM IoT SIM (plan-D, plan-DU)

English follows after Japanese 特定地域向け IoT SIM (plan-D, plan-DU) にて、現在一部の新規の接続がつながりにくい状況になっております。エンジニアチームが調査を行っております。 --- Our engineering team has observed an increase in the number of Soracom IoT plan-D, plan-DU SIMs (Japan) that are unable to connect and is currently investigating the issue.

Resolved Connectivity issue for SORACOM IoT SIM for Japan (plan-D, plan-DU)

English follows after Japanese 日本時間 2020/04/12 17:20 頃より特定地域向け SORACOM IoT SIM (plan-D and plan-DU) の一部において現在新規の接続がつながりにくい状況になっております。エンジニアチームが調査を行っております。 --- Our engineering team has observed an increase in the number of SORACOM IoT SIM for Japan (plan-D and plan-DU) that are unable to connect since 2020-04-14 08:20, and is currently investigating the issue.

Resolved Service issue affecting SORACOM Beam, Funnel, Funk, and Harvest Data in Japan coverage

English follows Japanese 2020/03/31 19:33-19:36 (日本時間) の間、日本カバレッジにおいて SORACOM Beam, Funnel, Funk, Harvest Data のサービス呼び出しに問題が発生しておりました。現在対応を完了し、正常稼働を確認しておりますが、経過を観察中です。完全な復旧が確認されたらあらためてこちらのページでお知らせいたします。ご迷惑をおかけして申し訳ありません。 --- Our engineering team observed elevated error rates affecting SORACOM Beam, Funnel, Funk, and Harvest Data between 10:33 and 10:36 (UTC) on 2020-03-31, and implemented a fix. We are currently monitoring the status as the service is recovering. We will update this page once the service is fully restored.

Resolved Connectivity issue for SORACOM IoT SIM (outside Japan and US)

English follows after Japanese SORACOM IoT SIM (グローバルカバレッジ/日本・米国以外からの接続)にて、現在新規の接続がつながりにくい状況になっております。エンジニアチームが調査を行っております。 --- Our engineering team has observed an increase in the number of SORACOM IoT SIMs that are unable to connect outside Japan and the US, and is currently investigating the issue.

10 months ago Official incident report

Resolved Service issue regarding SORACOM LTE-M Button powered by AWS

English follows Japanese SORACOM LTE-M Button powered by AWS ボタンからデータを SORACOM へ送信できない問題が発生しています。現在調査を行っております。ご迷惑をおかけして申し訳ありません。 --- We have detected a service issue that is blocking the transmission of data from SORACOM LTE-M Button powered by AWS to the SORACOM platform. Our engineering team is investigating the cause. We apologize for any inconvenience.

10 months ago Official incident report

Resolved Service issue regarding SORACOM support system

English follows Japanese SORACOM ユーザーコンソールから SORACOM サポートへのお問い合わせができない問題が発生しています。現在調査を行なっております。 ご迷惑をおかけして申し訳ありません。 --- We have a service issue where users cannot access to our support system via SORACOM user console. Our engineering team is investigating the cause. We apologize for any inconvenience.

11 months ago Official incident report

Resolved Connectivity issue for SORACOM IoT SIM for Japan (plan-D, plan-DU, and plan-K)

English follows after Japanese 日本時間 2020/01/14 15:04 頃より 15:13 頃まで、特定地域向け SORACOM IoT SIM (plan-D, plan-K, plan-DU) の一部において通信できない問題が発生しておりました。現在原因の特定・復旧が完了し通常どおりのサービスレベルに戻るまで経過を観察しています。完全な復旧が確認されたら改めてこちらのページでお知らせいたします。 --- We have detected a connectivity issue affecting SORACOM IoT SIM for Japan (plan-D, plan-DU, and plan-K) during 2020-01-14 06:04 - 06:13 UTC. Our engineering team has identified the root cause and implemented a fix, and is currently monitoring the status as the service is recovering. We will update this status once service has been fully restored.

11 months ago Official incident report

Resolved Service issue affecting SORACOM Napter

We are oberserving the issue affecting SORACOM Napter, for users of SORACOM IoT SIM. Currently our engineering team is working on to address the issue. SORACOM IoT SIM (グローバルカバレッジ) をご利用のお客様において、現在SORACOM Napterによるオンデマンドリモート接続が一部ご利用頂けない状態になっております。現在、エンジニアチームが調査にあたっております。

11 months ago Official incident report

Stats

0 incidents in the last 7 days

1 incidents in the last 30 days

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