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Square

Square Status
Official status page

All Systems Operational
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Latest Incidents

Resolved Performance Issues: Tax Settings & Accessibility

We are currently investigating reports of issues related to Tax Settings from the Online Dashboard, including tax info updating and 1099 access. Our Engineers are aware and actively working towards a fix. We will be back with more info as we know it.

Resolved Performance Issues: Team Passcodes

We’ve identified an internal error that may be automatically enabling the use of Team Passcodes on the Square Register and the latest Android version of the Square Point of Sale app (v5.52). Our Engineers are aware of this issue and are working to implement a fix. Thank you for your patience and we’ll be back with an update as soon as we have one.

Resolved Performance Issues: Square Card payments declining.

We are currently investigating reports of issues related to Square Card declines for insufficient funds. Our Engineering Team has been notified and are actively working towards a solution. Thanks for bearing with us.

Resolved Performance Issues: Square Card

We're currently fielding reports of issues transferring funds to Square Card. Our engineers are investigating and working towards a fix. Thanks for your incredible patience.

Resolved Phone Support: Higher Than Expected Wait Times

We're experiencing higher than expected wait times today due to an outage with our internal tools. Our engineering team is currently working on a fix for our tools that allow us to pull up accounts. Right now we will only be able to assist generally and not be able to see into account specifics. We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our seller forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line. Thank you for your patience and understanding as we work on a fix.

Resolved Delayed Instant Transfers

We're investigating reports of delayed Instant Transfers. Our Payments Engineering team was able to confirm with our upstream banking partners that they've experienced a delay with their transaction processing. Rest assured that initiated transfers will eventually be deposited once the fix is implemented. We'll post more updates as we receive them while our Payments Engineering team works to implement a solution.

Resolved Performance Issues: Online Store

We're currently investigating reports of text message alerts for orders not being sent to customers with the Online Store. Our Engineering Team is actively working on determining the root cause and getting them working again as soon as possible. We appreciate your patience and we'll post updates here as we receive them.

Resolved Squareup.com Loading Issues

We are currently investigating reports of squareup.com webpages failing to load. Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. Thank you for your patience.

Resolved Performance Issues: Square Online

We’re investigating reports of syncing and connectivity errors with Square Online. These errors may be impacting your ability to log into Square Online, make changes to your online Item Library and process Square Online orders. Thank you for your patience while our Engineering Team works to implement a fix. We will post updates here as we receive them.

Resolved Performance Issues: Balance Update Delays

We’re investigating reports of a delay in updates to Square balances. This may impact your ability to initiate Instant Transfers, or use your Square Card. We want to assure you that physical card payments have not been affected and have processed as normal, despite a delay in being reflected within transactions and your balance. We'll be back with an update as soon as possible.

about 1 month ago Official incident report

Stats

1 incidents in the last 7 days

9 incidents in the last 30 days

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