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TokBox

TokBox Status
Official status page

Minor Service Outage
03/11
04/11
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Latest Incidents

Ongoing Data Processing Delays - Reporting Tools and Billing Affected

Data Processing Delays - Reporting Tools and Billing Affected Our data processing infrastructure is running behind which is causing delays in displaying recent information in the reporting tools. No data has been lost and the system is processing the backlog of data. This will affect Billing processing with a delay in invoice generation, Account Portal data and information available in the Insights and Advanced Insights API. As of Wednesday 2nd December 2020 we have been able to process data from 26th to 30th November.

about 12 hours ago Official incident report

Resolved Inspector Tool issue

We are currently experiencing issues with the Inspector tool.

Resolved Network issue in South America region

We are currently experiencing some network issues in South America East-1 region. Engineering teams are currently investigating the issue. We aim to provide an update on our investigation within 30 minutes. If you have any questions please reach out to us at [email protected]

Resolved Potential Issue with our Video Broadcast Platform

Our monitoring has alerted us to a potential service issue with our Broadcast platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details. If there is a customer impact, it is likely to be affecting the Broadcast service in Europe. We aim to provide an update on our investigation within 30 minutes. Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.

Resolved Issue with media server in Dublin

We have identified an issue with a media server in Dublin. Sessions connected to that server at 18:12 UTC were disconnected. New sessions were automatically assigned to other available servers. The fix has been implemented and we are currently monitoring the situation.

Resolved Session Monitoring callbacks not delivered

An issue has been identified in one of our servers that prevented some session monitoring callback events from being generated. The issue has been resolved now and we are monitoring the service.

Resolved Issue with media server

We have identified an issue with a media server in the NA region. Users connected to Routed mode sessions on that server would have been disconnected

Resolved Delay in inspector logs

We are currently experiencing issues with the Inspector tool. During this time, some data might be delayed. Please reach out to [email protected] if you have any questions.

Resolved issue with enterprise server

We are experiencing some issues in the Central Europe area location. The issue impacts only a limited fraction of enterprise customers for now. We will update this announcement as soon as there is an update or the incident is resolved. Please reach out to [email protected] if you have any questions in the meantime.

about 1 month ago Official incident report

Resolved Issue with broadcast

We have experienced issues impacting our Broadcast service in the US East Coast area. Some broadcast sessions in the area could have been impacted. New sessions should not have problems. We will update this announcement as soon as there is an update or the incident is resolved. Please reach out to [email protected] if you have any questions in the meantime.

about 1 month ago Official incident report

Stats

1 incidents in the last 7 days

8 incidents in the last 30 days

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