Outage in 123 Reg

Microsoft 365 - Upcoming Migrations

Resolved Minor
February 22, 2024 - Started 3 months ago - Lasted 3 months
Official incident page

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Outage Details

From 22nd February 2024, we will be migrating all Microsoft 365 mailboxes to our new platform. Once your migration is complete, you will need to perform several actions to ensure a smooth transition: 1) Reset the password for each Microsoft 365 user on your account. https://www.123-reg.co.uk/support/office-365/how-do-i-reset-the-password-for-my-microsoft-365-package/ How to reset your password 1. Log in to your 123 Reg Control Panel and go to the ‘My Products’ section. 2. Click on the ‘Manage All’ option next to the Email & Office category. 3. Select ‘Manage’ next to the name of the user you wish to change the password for. 4. Select ‘Password’. 5. Enter a password, confirm, and set a recovery email (optional). 2) Update the password for your mailbox if you’ve added it to third-party email clients like Outlook or Gmail. https://www.123-reg.co.uk/support/email/email-connectivity-issues/ GENERAL MIGRATION STATUS: Ongoing
Components affected
123 Reg Microsoft 365
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 05/09/2024 10:30AM

This incident has been resolved.

MONITORING 3 months ago - at 02/22/2024 10:50AM

From 22nd February 2024, we will be migrating all Microsoft 365 mailboxes to our new platform. Once your migration is complete, you will need to perform several actions to ensure a smooth transition:

1) Reset the password for each Microsoft 365 user on your account.
https://www.123-reg.co.uk/support/office-365/how-do-i-reset-the-password-for-my-microsoft-365-package/

How to reset your password
1. Log in to your 123 Reg Control Panel and go to the ‘My Products’ section.
2. Click on the ‘Manage All’ option next to the Email & Office category.
3. Select ‘Manage’ next to the name of the user you wish to change the password for.
4. Select ‘Password’.
5. Enter a password, confirm, and set a recovery email (optional).

2) Update the password for your mailbox if you’ve added it to third-party email clients like Outlook or Gmail.
https://www.123-reg.co.uk/support/email/email-connectivity-issues/

GENERAL MIGRATION STATUS: Ongoing

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