Outage in Akamai

Account Protector Issues

Resolved Minor
May 01, 2024 - Started 16 days ago - Lasted 10 minutes
Official incident page

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Outage Details

We are investigating an emerging issue with Account Protector related to User Intelligence Console down. We are actively investigating the issue and will provide another update within the next 30 minutes. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Components affected
Akamai Account Protector
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 05/01/2024 02:09PM

We can confirm that the issue is now resolved as of 13:21 UTC on May 1, 2024 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AgJjSaSQK or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support.
We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

INVESTIGATING 16 days ago - at 05/01/2024 02:02PM

We are investigating an emerging issue with Account Protector related to User Intelligence Console down. We are actively investigating the issue and will provide another update within the next 30 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

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