Outage in Arkose Labs

Potential Degradation of Setup Session

Resolved Minor
April 11, 2024 - Started about 1 month ago - Lasted about 12 hours
Official incident page

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Outage Details

We have detected a potential degradation in US-EAST-1 and EU-WEST-1 region. Users may experience increase in 5xx errors. We are actively investigating the issue and will provide an update shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/12/2024 04:35AM

This incident has been resolved.

MONITORING about 1 month ago - at 04/12/2024 03:41AM

We have released a fix to address API_REQUEST_ERRORs (4xx’s errors), and we have observed improvements, returning to normal and continue monitoring.

INVESTIGATING about 1 month ago - at 04/12/2024 12:23AM

We have narrowed down the issue and working towards a fix within our minor environments and will provide an update in 3 hours.

INVESTIGATING about 1 month ago - at 04/11/2024 10:02PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/11/2024 07:49PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/11/2024 06:42PM

Initial investigation indicates that the increased HTTP 500 errors is stemming from a database migration that was completed at approximately 4:45 AM UTC on Thursday, April 11th. Our metrics show that the error rate is approximately 0.1% which is elevated compared to prior to the migration. We are continuing to investigate.

INVESTIGATING about 1 month ago - at 04/11/2024 05:41PM

We are continuing to investigate this issue

INVESTIGATING about 1 month ago - at 04/11/2024 04:31PM

We have detected a potential degradation in US-EAST-1 and EU-WEST-1 region. Users may experience increase in 5xx errors.
We are actively investigating the issue and will provide an update shortly.

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