Outage in Bandwidth

Inbound Calls to Puerto Rico

Resolved Minor
April 30, 2024 - Started 17 days ago - Lasted 15 days
Official incident page

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Outage Details

We are aware inbound calls to Puerto Rico failing. Bandwidth teams are working with our provider to investigate this incident.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/15/2024 09:44PM

This incident has been resolved.

MONITORING 2 days ago - at 05/15/2024 06:29PM

Bandwidth has been advised by this vendor that their systems are stable, additionally Bandwidth teams are observing expected calling behavior. We will continue to monitor this incident.

IDENTIFIED 8 days ago - at 05/10/2024 02:54PM

Bandwidth continues to partner with this impacted vendor to validate expected calling behavior. The impact of this incident is minimal at this time. Updates will be provided as they become available.

IDENTIFIED 9 days ago - at 05/09/2024 04:09PM

Bandwidth continues to work with the impacted vendor to restore expected calling behavior.

IDENTIFIED 10 days ago - at 05/08/2024 02:48PM

After prolonged monitoring, Bandwidth teams began seeing failures of inbound calls to Puerto Rico. Teams have identified the source of these failures and are working with the impacted vendor to restore expected calling behavior.

MONITORING 10 days ago - at 05/08/2024 01:51PM

With overnight stability, we continue to monitor inbound calls to Puerto Rico.

IDENTIFIED 10 days ago - at 05/07/2024 11:24PM

Bandwidth teams are observing expected call behaviors; however, additional test results from the impacted vendor are still pending.

IDENTIFIED 10 days ago - at 05/07/2024 05:56PM

After prolonged monitoring, Bandwidth teams began seeing failures of inbound calls to Puerto Rico. Teams have identified the source of these failures and are working with the impacted vendor to restore expected calling behavior.

MONITORING 11 days ago - at 05/07/2024 01:59PM

We are continuing to monitor this incident with our provider.

MONITORING 11 days ago - at 05/06/2024 07:03PM

We are continuing to monitor this incident with our provider.

MONITORING 12 days ago - at 05/06/2024 11:01AM

We are continuing to monitor this incident with our provider.

MONITORING 14 days ago - at 05/03/2024 08:38PM

We are continuing to monitor this incident with our provider.

MONITORING 15 days ago - at 05/03/2024 04:27PM

We are continuing to monitor this incident with our provider.

MONITORING 15 days ago - at 05/02/2024 11:26PM

We are continuing to monitor this incident with our provider.

MONITORING 16 days ago - at 05/02/2024 02:35PM

We are continuing to monitor this incident with our provider.

MONITORING 16 days ago - at 05/01/2024 05:13PM

We are continuing to monitor this incident with our provider, and we will post an update when it has been resolved.

MONITORING 17 days ago - at 05/01/2024 01:32PM

We are continuing to monitor this incident with our provider, and we will post an update when it has been resolved.

MONITORING 17 days ago - at 05/01/2024 01:52AM

We are continuing to monitor this incident and will post an update when it has been resolved.

MONITORING 17 days ago - at 04/30/2024 11:51PM

A fix has been implemented and we’re monitoring the results.

INVESTIGATING 17 days ago - at 04/30/2024 11:36PM

We are continuing to investigate this incident.

INVESTIGATING 17 days ago - at 04/30/2024 05:32PM

We are aware inbound calls to Puerto Rico failing. Bandwidth teams are working with our provider to investigate this incident.

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