Degradation - Portal Ratings & Reviews and Conversations API

Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Bazaarvoice has implemented a fix and is monitoring the situation. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 9, 1:00 pm CST

Bazaarvoice is currently processing the backlogged data and monitoring the situation. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 9, 1:00 pm CST

Bazaarvoice is currently processing the backlogged data and monitoring the situation. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 7, 1:00 pm CST

Steps have been taken to mitigate this issue from reoccurring in the future. We will resolve the backlogged data in the next few days.

NEXT UPDATE:
May 7, 4:00 AM CST

[1230]

Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 6, 4:00 AM CST

[1230]

Bazaarvoice continues investigating the issue that is causing delays in the visibility of recently submitted content, affecting BV-hosted display, the Portal Ratings & Reviews tool, and the Conversation API. We are actively working on implementing a fix and will provide the next update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 3, 2024, 3:00 PM CST

[1230]

Bazaarvoice is continuing to work on the issue that is causing delays in the visibility of recently submitted content, affecting BV-hosted display, the Portal Ratings & Reviews tool, and the Conversation API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 3, 4:00 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

Bazaarvoice has identified an issue that is causing recently submitted content visibility delay in Portal Ratings & Reviews tool and Conversation API. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 2, 3:00 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)