Outage in Bouncer

System and API stability issue

Resolved Minor
December 05, 2023 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are going through temporary problems with API stability, which may result in verification errors. The entire team is working on a solution as soon as possible. We will keep you updated on the progress.
Components affected
Bouncer API
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/05/2023 02:11PM

Issue has been resolved.

MONITORING 5 months ago - at 12/05/2023 11:40AM

The system and API are stable now. The root cause has been identified. An issue with the DNS resolving library was causing one of the services to crash.

IDENTIFIED 5 months ago - at 12/05/2023 10:55AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 12/05/2023 10:55AM

We are going through temporary problems with API stability, which may result in verification errors. The entire team is working on a solution as soon as possible. We will keep you updated on the progress.

Latest Bouncer outages

Limited capabilities to verify certain types of email addresses - 5 months ago
API unavailable and higher % of unknown results - 10 months ago
Unavailable CSV list processing and Toxicity API - about 1 year ago
API and some APP actions partially unavailable - about 1 year ago
API partially unavailable - over 1 year ago

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