Outage in BreezeChMS

Emails not sending through Breeze

Resolved Major
April 08, 2024 - Started about 1 month ago - Lasted about 12 hours
Official incident page

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Outage Details

We are investigating issues with email sending through Breeze.
Components affected
BreezeChMS Email Service
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/09/2024 06:41AM

We’re back! Breeze Email service should be up and running. Our Email sending provider (SendGrid) has resolved the issue on their end, and all messages from Monday, April 8 have now been sent.

IDENTIFIED about 1 month ago - at 04/08/2024 10:30PM

This issue is ongoing and we are working with our Email Sending provider (SendGrid) for assistance in resolving this. It is possible that we will not have an update until tomorrow morning.

IDENTIFIED about 1 month ago - at 04/08/2024 08:11PM

We have identified the root cause of this issue and we believe that the emails will send out, albeit with a delay. We will update this page as we have more information.

INVESTIGATING about 1 month ago - at 04/08/2024 07:11PM

We are investigating issues with email sending through Breeze.

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