Resolved Shipstation Delays
We are experiencing delays with Brightpearl orders flowing into ShipStation, although not a full outage. Please do not click the resync button in ShipStation as it will cause more delays.
Resolved Shipstation 503 Errors
The issue has been identified and a fix is being implemented.
Resolved ShipStation 503 (Server Unavailable) Error.
We have identified a known issue with the ShipStation Integration and are in the process of fixing this.
Resolved Automation Outage
We're investigating an issue with automation rules not functioning for US accounts
Resolved WMS (Warewolf) "Whoops" errors on "receive & put away" pages
We are aware of this issue and are currently investigating.
Resolved Reports of intermittent timeouts / 504 errors
We are investigating reports of intermittent timeout issues for some Brightpearl users in the EUW region.
Resolved Internal Server Error Issue
Our development team has identified an issue that is causing sporadic "Internal Server Errors" whilst navigating through the Brightpearl UI. We apologize for any inconveniences this may cause and appreciate your patience while we work on resolving this as quickly as possible.
Resolved Amazon Connector Performance Issues
We're currently investigating reports of issues with Amazon order downloads. Some users may see delays in the order download process while others may not see downloads occur at all currently.
Resolved US accounts intermittently inaccessible
We are currently investigating reports of customers being unable to access US hosted accounts. Please note that your account is hosted on one of our USdata centers if the URL of your account begins with the following: https://use1.brightpearlapp.com/ We are sorry for any disruption this is causing to your business and we will work to resolve it as soon as possible. Please keep checking this page for updates.
Resolved Intermittent Slowness Experienced by Users
We have had reports of intermittent slowness for US users, our Development team has identified the issue and are working on a fix.
1 incidents in the last 7 days
3 incidents in the last 30 days
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