Outage in Citrix ShareFile

eSignature Incident

Resolved Major
April 30, 2024 - Started 16 days ago - Lasted about 2 hours
Official incident page

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Outage Details

ShareFile eSignature users may be experiencing issues when sending documents for signature. ShareFile Engineering is currently investigating the issue. A further update will be provided within 60 minutes.
Components affected
Citrix ShareFile ShareFile®
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/30/2024 07:57PM

This incident has been resolved.

MONITORING 16 days ago - at 04/30/2024 07:42PM

We are continuing to monitor for any further issues.

MONITORING 16 days ago - at 04/30/2024 07:42PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 16 days ago - at 04/30/2024 07:40PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 16 days ago - at 04/30/2024 07:03PM

We are continuing to identify the issues affecting eSignature.

INVESTIGATING 16 days ago - at 04/30/2024 06:02PM

ShareFile eSignature users may be experiencing issues when sending documents for signature.

ShareFile Engineering is currently investigating the issue.

A further update will be provided within 60 minutes.

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