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Cloudways

Cloudways Status

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Latest Incidents

Resolved Racksapace Addon Issue

We are getting an issue with our Rackspace email addon service due to which our customers are not able to create new mailboxes however existing mailboxes are working as expected. Our Engineering team is coordinating with their support and hope to resolve it very soon. Any inconvenience caused in this regard is highly regretted.

about 18 hours ago Official incident report

Resolved Degraded Performance | Racksapace Addon

We are getting an issue with our Rackspace email addon service due to which our customers are not able to create new mailboxes however existing mailboxes are working as expected. Our Engineering team is working on the issue on an urgent basis and hope to resolve it very soon. Any inconvenience caused in this regard is highly regretted.

Resolved Cloudways Platform Console: Degraded Performance

Cloudways Customers in the Singapore region might experience slow loads or 504 errors when opening the Cloudways Dashboard (https://platform.cloudways.com). This is happening due to underlying Stackpath Web Application Firewall incorporated to protect the website is experiencing a degraded performance over Singapore PoP. For more details on this issue, please follow up:https://status.stackpath.com/incidents/8htbq0l12qzy

Resolved Vultr - Toronto | Partial Outage

One of our Cloud Providers Vultr are currently experiencing a partial outage in their Toronto location. Vultr network team & engineers are actively working with their upstream provider to resolve this issue asap. Inconvenience is regretted here.

Resolved Vultr - Singapore Scheduled Maintenance - 2021-01-14

One of our cloud infrastructure provider Vultr is performing system changes in the Singapore location during the following scheduled maintenance window. Start Time: 2021-01-14 19:00:00 UTC End Time: 2021-01-14 23:00:00 UTC Our Engineering team is in close coordination with Vultr team to minimize however, Singapore instances may be unreachable for some, or all, of the scheduled maintenance window as we perform network, firmware, or host upgrades. We sincerely apologize for any inconvenience caused to you during this activity.

Resolved Cloudways Platform Console: Degraded Performance

Few of our customers are experiencing degraded performance on using the platform console. Our team is actively working with Stackpath(WAF) team to resolve the issue. We would update once we get more information about this. Any inconvenience that might be caused is deeply regretted.

Resolved Vultr Atlanta Scheduled Maintenance

On of our Cloud Provider Vultr performing system changes in the Atlanta location. Atlanta instances may be unreachable for some, or all. Vultr network team & engineers are actively working to minimize the downtime. Inconvenience is regretted here.

Resolved Slack Messaging Service Down

Customers may have trouble loading messages or connecting to Slack. Any inconvenience is highly regretted in this case.

Resolved Slow Platform Operations

We have identified an issue that has rendered our Cloudways Platform (https://platform.cloudways.com) to be slow in completing in-progress operations. Our teams are actively working for the resolution, any inconvenience caused is highly regretted. Cloudways Team

Resolved Cloudflare (CF) - Network Performance Issues in Frankfurt

We have detected that Cloudflare is experiencing Network performance issues in Frankfurt that could lead to the site's unavailability. Those customers who are using Cloudflare as WAF could face the downtime on their sites, To make it accessible until the issue gets resolved, please try bypassing the Cloudflare. Cloudflare engineers are investigating the issue at this point in time. We would update once we get more information about this. Any inconvenience that might be caused is deeply regretted.

Report a problem with Cloudways

Sources

Official status page

Stats

5 incidents in the last 7 days

10 incidents in the last 30 days

Automatic Checks

Last check: 4 minutes ago

Last known issue: about 18 hours ago

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