Outage in Cloudways
Problem with Chat Tool Regarding New Conversations
Resolved Major
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Outage Details
Components affected
Cloudways SupportLatest Updates ( sorted recent to last )
This incident has been resolved.
Our chat tool vendor has successfully implemented a fix, resulting in the restoration of normal functionality for the majority of features. We are actively monitoring the remaining functionalities and will keep our customers updated on any further developments.
We have identified a problem with our Chat tool that is affecting the Inbox, Messenger, and new conversations. Consequently, customers may encounter errors or disruptions in functionality during this period.
We sincerely appreciate your patience and understanding as we work diligently to resolve the issue promptly. Thank you for your ongoing support.
In the meanwhile, please create a support ticket to contact our support by following the below link:
https://support.cloudways.com/en/articles/5119857-how-to-create-a-support-ticket
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