Outage in CodeTwo
[Global] Users are unable to log in to Admin Panel
Resolved Minor
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Outage Details
Components affected
CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Azure AD data caching CodeTwo Azure AD data caching CodeTwo Azure AD data caching CodeTwo Azure AD data caching CodeTwo Azure AD data caching CodeTwo Onboarding CodeTwo Onboarding CodeTwo Azure AD data caching CodeTwo Azure AD data caching CodeTwo Azure AD data caching CodeTwo Onboarding CodeTwo Onboarding CodeTwo Signature adding (rules processing) CodeTwo Signature adding (rules processing) CodeTwo Onboarding CodeTwo Onboarding CodeTwo Onboarding CodeTwo Onboarding CodeTwo Signature preview CodeTwo Signature preview CodeTwo Signature preview CodeTwo Signature preview CodeTwo Signature preview CodeTwo Signature preview CodeTwo Signature preview CodeTwo Signature preview CodeTwo Mail flow CodeTwo Mail flow CodeTwo Mail flow CodeTwo Signature adding (rules processing) CodeTwo Signature adding (rules processing) CodeTwo Signature adding (rules processing) CodeTwo Signature adding (rules processing) CodeTwo Manage Signatures App CodeTwo Manage Signatures App CodeTwo Manage Signatures App CodeTwo Manage Signatures App CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Mail flow CodeTwo Mail flow CodeTwo Manage Signatures App CodeTwo Sent Items Update CodeTwo Sent Items Update CodeTwo Sent Items Update CodeTwo Sent Items Update CodeTwo Sent Items Update CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Signature adding (rules processing) CodeTwo Signature adding (rules processing) CodeTwo Manage Signatures App CodeTwo Manage Signatures App CodeTwo Manage Signatures App CodeTwo Sent Items Update CodeTwo Sent Items Update CodeTwo Sent Items Update CodeTwo Mail flow CodeTwo Mail flow CodeTwo Mail flowLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
Microsoft is aware of the problem on their end and is currently investigating it.
If you want to manage signature or autoresponder rules, just log in to CodeTwo from this website: https://app.codetwo.com. Apart from Admin Panel (https://login.codetwo.com), all other services are operational. Signatures are added as normal.
We are investigating an issue with CodeTwo Admin Panel logon issues for some users. It looks like Microsoft Azure Active Directory B2C services are down, which means users are unable to log in to CodeTwo Admin Panel. Logging in to CodeTwo Manage Signatures App is available, so if you want to manage signature or autoresponder rules, just log in to CodeTwo from this website: https://app.codetwo.com. All other services are operational. Signatures are added as normal.
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