Outage in CrossEngage

Data Processing Delay

Resolved Minor

April 30, 2024 - Started 17 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

Components affected

CrossEngage Segmentation CrossEngage Audience campaign dispatch CrossEngage Realtime campaign dispatch CrossEngage Stories Dispatch

Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 04/30/2024 07:42PM

As of 9 pm, the event lag has been fully processed and all events were fully caught up.

After thoroughly monitoring our systems we are marking this incident as resolved.

We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions.

Your CrossEngage team.

MONITORING 16 days ago - at 04/30/2024 06:08PM

The issue has been identified and a fix has been implemented. We are rapidly consuming data queues & will keep monitoring in the coming hours.

Our apologies for the inconvenience this might have caused.

IDENTIFIED 16 days ago - at 04/30/2024 05:10PM

The issue has been identified and a fix is being implemented

IDENTIFIED 17 days ago - at 04/30/2024 04:09PM

We are currently experiencing degraded platform performance connected to segmentation.

In order to implement measures to solve it we have paused message dispatching.

Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes.

Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

Latest CrossEngage outages

Data Processing Delay - 16 days ago

Data Processing Delay - about 1 month ago

Degraded Performance in Realtime Dispatching - about 1 month ago

Data Processing Delay - 2 months ago

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