Outage in Currencycloud

Internal IT issue causing delays processing some client transactions

Resolved Minor
April 30, 2024 - Started 17 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Due to an internal IT issue clients may see a delay in processing some transactions Impact: - Delay screening payments. - Delay screening incoming funds. - Delay returning funds. - Delay in sending Collateral reports. - Delay in manual checks for incoming funds This does not impact all transactions, payments, trades and funding that does not require additional internal checks will not be impacted The team is working hard to resolve these issues.
Components affected
Currencycloud Payments Currencycloud Balances
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/30/2024 02:23PM

Issue has been resolved.

MONITORING 17 days ago - at 04/30/2024 01:52PM

Issue has been mitigated and teams are working through transactions currently

INVESTIGATING 17 days ago - at 04/30/2024 08:33AM

Due to an internal IT issue clients may see a delay in processing some transactions

Impact:
- Delay screening payments.
- Delay screening incoming funds.
- Delay returning funds.
- Delay in sending Collateral reports.
- Delay in manual checks for incoming funds

This does not impact all transactions, payments, trades and funding that does not require additional internal checks will not be impacted

The team is working hard to resolve these issues.

Latest Currencycloud outages

400 response when attempting to get transactions - 7 days ago
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Delay updating LOCAL EUR payment status - about 1 month ago
Unable to retrieve rates or create conversions - about 2 months ago
Conversions - 3rd Party Partial Outage - about 2 months ago

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