Snapshots and Backups Failure in SGP1

As of 21:15 UTC, Our Engineering team has confirmed the full resolution of this incident. We have verified that the Snapshot and Backup events in the SGP1 region are processing without any failures and we will now mark this issue as resolved.

Thank you for your patience and understanding throughout this process. If you should encounter any further issues at all, then please open a ticket with our Support team.

We are continuing to monitor for any further issues.

As of 19:30 UTC, Our Engineering team was able to take action to mitigate the impact of this incident and allow Snapshot and Backup events to process normally in the SGP1 region. We will post an update as soon as the issue is fully resolved.

Please note that while the situation has improved, there may still be a backlog of older events that are in the process of being resolved. We kindly ask for your patience as our team works diligently to address these remaining events.

We apologize for any inconvenience caused and assure you that we are committed to resolving all outstanding issues.

As of 13:30 UTC our Engineering team is investigating an issue with intermittent Snapshot and Backup failures in our SGP1 region. Users may experience errors when performing Snapshots, but may eventually see retries succeed.

Any Backup failures are automatically being retried within the Backup window for individual Droplets.

We apologize for the inconvenience and will share an update once we have more information.