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All known issues to this incident have been resolved. We thank you for your patience and cooperation.
Post mortem about this incident will be posted within 5 business days.
We are happy to inform you that our teams identified the root cause and stabilized the service. We see significant improvements. We will continue to monitor the results.
Next update will be at 10:20 CET
We are continuing to investigate this issue.
We are experiencing some difficulties with the Search- and Conversations view in Dixa's agent interface. Because of this, you can't browse through conversations or search for them.
We are investigating the matter.
Next update at 10:15 CET
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