NA2: Customers may observe severe performance degradation and errors (IM-39794)

System performance maintains healthy. Please follow the status page https://status.docusign.com/incidents/7b5dlw66lvt3 for updates regarding the delayed accuracy of envelope states in dashboards and search results which customers will continue to face.

We are continuing to monitor for any further issues.

The team is continuing to monitor the recovery of performance. We have re-enabled flows including Connect & Bulk send messages, however customers should expect to continue to observe delayed accuracy of envelope states represented in dashboards and search results.

To alleviate the observed influx in load, customers may observe delayed accuracy of envelope states represented in dashboards and search results.

We continue to investigate the incident. To help mitigate faster we've disabled flows that are not part of the core Sending & Signing experience. Connect & Bulk send messages will be delayed for now. We continue to investigate other actions to recover.

We are continuing to take steps toward recovery.

We are taking steps towards recovery.

We are currently investigating this issue.