Outage in Cisco Duo

All Deployments: SMS Delivery Degraded within Great Britain

Resolved Minor

April 29, 2024 - Started 17 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue causing SMS delivery failures with customers in Great Britain and are working to determine the cause of the issue. Please check back here or subscribe to updates for any changes.

Components affected

Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 04/29/2024 05:43PM

The issue regarding degraded SMS Message Delivery due to telephony carrier service issues in the Great Britain regions are fully resolved and all services are now fully functional.

MONITORING 17 days ago - at 04/29/2024 05:30PM

SMS authentication successes have recovered to expected levels. We are currently monitoring the situation to ensure successful SMS services remain consistent.

IDENTIFIED 17 days ago - at 04/29/2024 04:51PM

Our Engineering Team continues to report SMS delivery degradation issues due to telephony carrier service issues across the Great Britain region.

We will provide an update on this status page once more information is available.

IDENTIFIED 17 days ago - at 04/29/2024 04:05PM

Our Engineering Team has identified that the cause of the SMS delivery degradation issue is related to telephony carrier service issues in the Great Britain region.

INVESTIGATING 17 days ago - at 04/29/2024 03:26PM

We are continuing to investigate this issue.

INVESTIGATING 17 days ago - at 04/29/2024 03:19PM

We are currently investigating an issue causing SMS delivery failures with customers in Great Britain and are working to determine the cause of the issue.

Please check back here or subscribe to updates for any changes.

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