Outage in EverTrue

EverTrue Platform (app.evertrue.com) - Search functionality (at top of platform) returns no results when multiple values entered including space

Resolved Minor
February 02, 2024 - Started 3 months ago - Lasted 5 days
Official incident page

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Outage Details

We are investigating an issue that is causing the search functionality ("Search constituents and interactions" bar at top of platform) to return 0 results if entering a constituents first and last name. Results will be returned if entering remote ID, or if entering first name or last name only. We apologize for the inconvenience and are working to resolve this as quickly as possible.
Components affected
EverTrue
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/08/2024 03:06AM

This incident has been resolved. If you experience any search issues, please perform a hard refresh while logged into the platform and try again. If after doing that you are still experiencing issues, please reach out genius@evertrue.com.

MONITORING 3 months ago - at 02/06/2024 09:58PM

We have pushed an updated fix and are monitoring the results. If you experienced search issues, please perform a hard refresh on your browser and then attempt your search. If you continue to experience issues, please reach out to genius@evertrue.com

MONITORING 3 months ago - at 02/05/2024 02:47PM

A fix has been implemented and we are monitoring the results. If you are experiencing issues with search, please perform a hard refresh, and if the issue persists, please reach out to genius@evertrue.com.

IDENTIFIED 3 months ago - at 02/02/2024 07:46PM

We have identified the issue, and are working on a fix. If you have any questions, please reach out to genius@evertrue.com

INVESTIGATING 3 months ago - at 02/02/2024 04:35PM

We are investigating an issue that is causing the search functionality ("Search constituents and interactions" bar at top of platform) to return 0 results if entering a constituents first and last name. Results will be returned if entering remote ID, or if entering first name or last name only. We apologize for the inconvenience and are working to resolve this as quickly as possible.

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