Outage in EverTrue

EverTrue - Scheduled Export Files Failure

Resolved Minor
April 11, 2024 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an issue that caused the scheduled exports for some accounts to fail to be generated and delivered as expected. We apologize for the inconvenience, if you have any questions please reach out to genius@evertrue.com.
Components affected
EverTrue Exports
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/11/2024 06:56PM

This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions!

MONITORING about 1 month ago - at 04/11/2024 05:34PM

We have implemented a fix for the issue that prevented both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. Exports that were not completed should now be available for download. We apologize for the inconvenience, if you have any questions, please reach out to genius@evertrue.com

INVESTIGATING about 1 month ago - at 04/11/2024 12:39PM

We are currently investigating an issue that caused the scheduled exports for some accounts to fail to be generated and delivered as expected. We apologize for the inconvenience, if you have any questions please reach out to genius@evertrue.com.

Latest EverTrue outages

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