Outage in Extensiv

Billing Manager Missing Transactions

Resolved Major
April 30, 2024 - Started 16 days ago - Lasted 2 days
Official incident page

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Outage Details

We are currently investigating an issue for Customers who use Billing Manager where some transactional charges are missing from Billing Manager. We will update this status as more information becomes available.
Components affected
Extensiv Billing Manager
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/02/2024 06:40PM

This incident has been resolved.

MONITORING 15 days ago - at 05/01/2024 07:50PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 16 days ago - at 04/30/2024 11:33PM

Our teams continue to work on a resolution.

IDENTIFIED 16 days ago - at 04/30/2024 08:38PM

We have identified the source of this issue and are working on a fix.

INVESTIGATING 16 days ago - at 04/30/2024 06:14PM

We are currently investigating an issue for Customers who use Billing Manager where some transactional charges are missing from Billing Manager. We will update this status as more information becomes available.

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