Outage in Faethm
New users not receiving activation emails
Resolved MinorOfficial incident page
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Outage Details
Latest Updates ( sorted recent to last )
We discovered an issue on 1 July 2022 that caused emails to not be sent to new users for account activation since 20 June 2022.
We identified the cause and reverted a change made to one of our email templates. This incident is resolved and new users are receiving activation emails successfully.
We are conducting a post-incident review to identify next steps and improvements in the related processes.
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