Outage in Flexera

Flexera One UI - NA - Experiencing Performance Delays

Resolved Minor
May 01, 2024 - Started 17 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Incident Description: We received reports of service degradation affecting the Flexera One UI in the NAM region, resulting in slower response times for users attempting to log in to Flexera One. Additionally, any attempts to generate the token to use the API would have resulted in failures. Priority: P2 Restoration Activity: The issue has been identified and resolved on our vendor's side. However, it occurred intermittently overnight. Normal operations have been restored, and there have been no further occurrences since around 1:21 AM PDT. As a precautionary measure, we are monitoring the environment for an extended period to ensure sustained stability.
Components affected
Flexera Cloudscape Flexera Optima Flexera FlexNet Manager Suite US Business Reporting Flexera FlexNet Manager Suite US Login Page Flexera FlexNet Manager Suite US Batch Processing System Flexera FlexNet Manager Suite US Beacon Communication Flexera FlexNet Manager Suite US Inventory Upload Flexera SaaS Manager - North America Flexera IT Visibility
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 05/01/2024 03:48PM

We have not encountered any further occurrences, and the services have continued to function as anticipated. Subsequently, this incident has been resolved.

MONITORING 17 days ago - at 05/01/2024 01:20PM

Incident Description: We received reports of service degradation affecting the Flexera One UI in the NAM region, resulting in slower response times for users attempting to log in to Flexera One. Additionally, any attempts to generate the token to use the API would have resulted in failures.

Priority: P2

Restoration Activity: The issue has been identified and resolved on our vendor's side. However, it occurred intermittently overnight. Normal operations have been restored, and there have been no further occurrences since around 1:21 AM PDT. As a precautionary measure, we are monitoring the environment for an extended period to ensure sustained stability.

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