Flexera One - IT Asset Management - NA - Inventory file upload delay

This incident has been resolved.

As of 1:21 PM PDT, the backlog has been cleared. However, as a precautionary measure, we will continue monitoring into Monday to ensure that services operate at optimal levels with weekday inventory.

According to the latest observations, we have observed a favourable trend reflecting a reduction in the backlog. Our technical teams will continue to monitor the situation closely and will provide updates as needed.

Based on the latest assessment, we have observed a positive trend toward a reduction in the backlog. Our technical teams will continue to monitor and provide updates to our external customers as necessary

After a brief period of instability, processing has returned to normal rates. We'll be closely monitoring throughout the weekend and intervening manually if necessary. We'll keep you updated on any developments.

In our recent assessments, we have identified a notable decline following a brief period of accelerated processing. We are investigating it further.

We have implemented measures to reduce the traffic bottleneck, resulting in positive outcomes. We are continuing to monitor the environment for further progress.

A fix has been implemented and we are monitoring the results.

Incident Description:
We are currently experiencing a delay in processing inventory files (NDI) on US production, impacting all customers. This might cause customers to observe delayed updates of their device inventory records.

Priority: P2

Restoration activity:
Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible. We sincerely apologize for any inconvenience this may have caused.