Outage in FoodLogiQ

AWS Service Disruption(Notifications/Todos)

Resolved Minor
June 13, 2023 - Started 11 months ago
Official incident page

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Outage Details

AWS Service Disruption - on Tuesday, June 13 at 3:08 PM ET AWS services experienced errors and latencies caused by AWS Lambda. This directly impacts Withdrawal notifications, email notifications, and ToDos within FoodLogiQ. You can read more about the AWS Service disruption https://health.aws.amazon.com/health/status?path%2525252525253Dservice-history. At this time this disruption is currently ongoing and will impact your ability to receive withdrawal email notifications, and satisfy and generate To-Dos. We are waiting for AWS Services to fix the issue and will keep you notified of the resolution. We apologize for any inconvenience and will post another update on the Status Page soon as we learn more. If you have any questions or require assistance with your program, please contact our Technical Support department by email at support@trustwell.com, by phone at 503-585-6242 ext. 4.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/14/2023 01:45AM

This incident has been resolved.

MONITORING 11 months ago - at 06/13/2023 09:47PM

AWS Lambda synchronous invocation APIs has been recovered. AWS is working on processing the backlog of asynchronous Lambda invocations that accumulated during the event. AWS Lambda is working to process these messages during the next few hours and during this time, we expect to see continued delays in the execution of email notifications and todos.

IDENTIFIED 11 months ago - at 06/13/2023 09:18PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 06/13/2023 09:18PM

AWS Service Disruption - on Tuesday, June 13 at 3:08 PM ET AWS services experienced errors and latencies caused by AWS Lambda. This directly impacts Withdrawal notifications, email notifications, and ToDos within FoodLogiQ. You can read more about the AWS Service disruption https://health.aws.amazon.com/health/status?path%2525252525253Dservice-history.

At this time this disruption is currently ongoing and will impact your ability to receive withdrawal email notifications, and satisfy and generate To-Dos. We are waiting for AWS Services to fix the issue and will keep you notified of the resolution.

We apologize for any inconvenience and will post another update on the Status Page soon as we learn more.

If you have any questions or require assistance with your program, please contact our Technical Support department by email at support@trustwell.com, by phone at 503-585-6242 ext. 4.

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