Outage in FutureLearn

Error page for new Unlimited subscribers

Resolved Minor
April 08, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

IsDown continuously monitors the FutureLearn status page and multiple sources to provide up-to-date information. Check back with us for the latest FutureLearn uptime status.

Outage Details

We are currently investigating an issue where new subscribers are seeing an error after they subscribe. The subscription is created but rather than seeing a confirmation page the new subscriber gets a generic error page. We also have a fix for this and are just waiting on the appropriate checks to pass before we can merge it.
Components affected
FutureLearn www.futurelearn.com
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/08/2024 02:46PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/08/2024 01:07PM

A fix has been implemented, and we are monitoring the results

INVESTIGATING about 1 month ago - at 04/08/2024 11:27AM

We are currently investigating an issue where new subscribers are seeing an error after they subscribe.

The subscription is created but rather than seeing a confirmation page the new subscriber gets a generic error page.

We also have a fix for this and are just waiting on the appropriate checks to pass before we can merge it.

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