Outage in Gandi

Gandimail email quota incident

Resolved Minor
March 13, 2024 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue on the Gandimail platform with the mailbox quota. We are investigating.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/13/2024 05:14PM

This incident has been resolved.

MONITORING 2 months ago - at 03/13/2024 04:14PM

The quota issue began at 15:30 CET due to a deployment change. Emails sent to Gandimail mailboxes with more than 1 GB of used storage were rejected up to 16:31 CET and email sender received a notice: Undelivered Mail Returned to Sender.

MONITORING 2 months ago - at 03/13/2024 03:41PM

The issue has been found and fixed.

During the incident, emails sent to the Gandimail mailboxes were rejected due to issue on quota calculation.

At 16:31 CET, our quota system is now working correctly. Emails sent to Gandimail mailboxes are now received.

IDENTIFIED 2 months ago - at 03/13/2024 03:22PM

We have identified an issue on the Gandimail platform with the mailbox quota. We are investigating.

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